Zim Digital Ltd (Company No. 12975795) is a software development and technical consultancy registered in England and Wales. Our registered address is 58 Wigan Road, Shevington, Wigan, WN6 8AP. We are registered with the Information Commissioner's Office (ICO) under registration number ZC111089.
What Data We Collect
Contact form: When you use our contact form, we collect your name, email address, company name (if provided), and the content of your message. This data is transmitted through a third-party transactional email service (EmailJS) which relays the message to our mailbox hosted by HostingUK. We use this information solely to respond to your enquiry and retain it in our inbox in accordance with our legitimate business interest.
Analytics: If you consent via our cookie banner, we collect anonymous analytics data about how you use our website (pages visited, time on page, referrer) via Google Analytics 4. See the Cookie Policy section below for details.
Live chat: If you consent to optional cookies and choose to engage with our Tawk live chat widget, any messages you send through it are stored by Tawk.to for the duration of the conversation and in our Tawk dashboard.
How We Use Your Data
We use your personal data to:
Respond to your enquiries
Provide information about our services
Improve our website and services
Comply with legal obligations
We do not sell, trade, or share your personal data with third parties for marketing purposes.
Data Storage and Security
Your data is stored securely and handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We implement appropriate technical and organisational measures to protect your personal data.
Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
To exercise any of these rights, please contact us at [email protected].
Cookie Policy
We believe in being transparent about exactly what runs on this website. Non-essential cookies only load after you explicitly grant consent via our cookie banner. You can change your mind or withdraw consent at any time: reopens the banner, and the same link is in the footer of every page. If you withdraw consent, we remove the cookies and browser storage set by the services below and stop loading them.
Essential cookies
We store a single zim-cookie-consent value in your browser's local storageto remember whether you've accepted or declined optional cookies. This is strictly necessary for the cookie banner to work correctly and does not require consent under UK GDPR / PECR.
Third-party services (only loaded after consent)
If you accept optional cookies, we load the following third-party services:
Google Analytics 4 (GA4)
Purpose: Anonymous visitor analytics so we can understand which pages are useful and improve the site. Data collected: Page views, session duration, referrer, approximate location (city-level only), device and browser type, anonymised IP. Provider: Google LLC, based in the United States. Data may be transferred to Google servers outside the UK under the EU-US Data Privacy Framework. Legal basis: Your consent (granted via our cookie banner). Opt out: You can opt out of GA4 tracking across all sites via Google's opt-out browser extension, or decline cookies in our banner.
Tawk.to Live Chat
Purpose: Provide a live chat widget so visitors can ask questions in real time. Data collected: Chat messages you explicitly send, session cookies to maintain chat state across page navigation, technical metadata (IP, browser). Provider:Tawk.to, operated by tawk LLC. Chat data is stored on Tawk.to's servers. Legal basis: Your consent (granted via our cookie banner). Privacy notice:tawk.to/privacy-policy.
Visit history for live chat
Purpose: So we can see which pages you looked at if you start a chat, and answer with that context. Data stored: A random visitor ID, the date of your first visit and a visit count in local storage, and the pages viewed this session in session storage. Nothing leaves your browser unless you start a live chat, when it is passed to Tawk.to with your conversation. Legal basis: Your consent (granted via our cookie banner).
What we don't use
We do not use advertising cookies, remarketing pixels, Facebook/Meta Pixel, LinkedIn Insight Tag, TikTok Pixel, or any other third-party advertising trackers. We have no financial relationship with advertising networks and do not profile visitors for commercial purposes.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us at [email protected].